:root{--bg:#f4f6fb;--panel:#fff;--text:#172033;--muted:#657087;--accent:#4f2a87;--accent2:#1677e8;--border:#dde3ec;--ok:#087443;--warn:#a15c00;--bad:#b42318}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}a{color:inherit}.shell{min-height:100vh;display:grid;grid-template-columns:260px 1fr}.sidebar{background:#17112f;color:#fff;padding:24px;position:sticky;top:0;height:100vh}.brand{font-size:20px;font-weight:800;margin-bottom:30px}.brand small{display:block;font-size:11px;color:#aaa0c9;margin-top:5px;font-weight:500}.nav a{display:block;padding:11px 12px;border-radius:10px;color:#ddd5f2;text-decoration:none;margin:5px 0}.nav a:hover,.nav a.active{background:#ffffff18;color:#fff}.nav-heading{font-size:10px;letter-spacing:.15em;color:#8f85ad;margin:22px 12px 8px}.main{padding:28px;min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.topbar h1{margin:5px 0 0}.user-chip{display:flex;align-items:center;gap:10px}.user-chip>span{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:#e8eef9;color:#173d74;font-weight:800}.user-chip small,.brand small{display:block}.card-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.card{background:var(--panel);border:1px solid var(--border);border-radius:16px;padding:18px}.label{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.value{font-size:28px;font-weight:800;margin-top:8px}.status{display:inline-flex;align-items:center;gap:7px;padding:6px 10px;border-radius:999px;font-weight:700;font-size:12px}.status.ok{background:#eaf8f0;color:var(--ok)}.status.warn{background:#fff4df;color:var(--warn)}.status.bad{background:#fff0ef;color:var(--bad)}.panel{margin-top:18px;background:#fff;border:1px solid var(--border);border-radius:16px;padding:22px}.hero-panel{display:flex;justify-content:space-between;align-items:center}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:18px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:11px;border-bottom:1px solid var(--border);vertical-align:top}small,.muted{color:var(--muted)}label{display:block;font-weight:700;margin:15px 0 7px}input,select,textarea{width:100%;padding:13px;border:1px solid var(--border);border-radius:11px;font-size:15px;background:#fff}button{padding:13px 18px;margin-top:18px;border:0;border-radius:11px;background:linear-gradient(135deg,var(--accent),var(--accent2));color:#fff;font-weight:800;cursor:pointer}button.secondary{background:#fff;color:var(--text);border:1px solid var(--border);margin:0}.inline-form{display:inline}.notice{padding:12px 14px;border-radius:12px;margin-bottom:16px}.okbox{background:#eaf8f0;color:var(--ok)}.errorbox,.alert{background:#fff0ef;color:var(--bad);padding:11px;border-radius:10px;margin:12px 0}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at 15% 20%,#7a3f9f33,transparent 32%),linear-gradient(135deg,#f8f3fb,#edf3fb)}.login-card{width:min(460px,100%);background:#ffffffeb;border:1px solid #fff;border-radius:24px;padding:32px;box-shadow:0 22px 60px #1b143522}.login-card h1{margin:6px 0 8px}.login-card p{color:var(--muted)}.password-row{display:flex;gap:8px}.password-row input{flex:1}.toggle-password{width:auto;margin:0;background:#eef2f8;color:#173d74;padding:0 14px}.check{display:flex;gap:9px;align-items:center;font-weight:500}.check input{width:auto}.login-card form>button:last-child{width:100%}.role-list{list-style:none;padding:0;margin:0}.role-list li{display:flex;justify-content:space-between;padding:13px 0;border-bottom:1px solid var(--border)}.role-list span{color:var(--muted)}
@media(max-width:1000px){.card-grid{grid-template-columns:repeat(2,1fr)}.two-col{grid-template-columns:1fr}}@media(max-width:760px){.shell{grid-template-columns:1fr}.sidebar{position:static;height:auto}.main{padding:18px}.topbar{align-items:flex-start}.card-grid{grid-template-columns:1fr}.hero-panel{display:block}.hero-panel .status{margin-top:12px}}
.panel-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:18px}.panel-head h2{margin:0 0 6px}.panel-head p{margin:0;color:#64748b}.action-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.action-row form{margin:0}.table-link{font-weight:800;color:#2563eb;text-decoration:none}.schema-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}.schema-grid div{border:1px solid #e2e8f0;border-radius:12px;padding:13px;background:#f8fafc}.schema-grid strong,.schema-grid small{display:block}.schema-grid small{margin-top:5px;color:#64748b}.muted{color:#64748b}@media(max-width:800px){.panel-head{display:block}.action-row{margin-top:16px}}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:18px}.metrics article{background:#fff;border:1px solid var(--border);border-radius:16px;padding:18px;min-width:0}.metrics article span,.metrics article small,.metrics article strong{display:block}.metrics article span{font-size:12px;letter-spacing:.08em;color:var(--muted)}.metrics article strong{font-size:24px;margin:8px 0;overflow-wrap:anywhere}.button-link{display:inline-flex;align-items:center;justify-content:center;padding:12px 16px;border-radius:11px;background:linear-gradient(135deg,var(--accent),var(--accent2));color:#fff;text-decoration:none;font-weight:800}.secondary-link{background:#fff;color:var(--text);border:1px solid var(--border)}.viewer-search{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;gap:10px;align-items:center;margin:18px 0}.viewer-search button{margin:0}.viewer-search a{font-weight:700;color:#2563eb}.database-records{max-height:580px}.database-records thead th{position:sticky;top:0;background:#f8fafc;z-index:1}.database-records td{max-width:280px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pagination{display:flex;justify-content:flex-end;align-items:center;gap:14px;margin-top:18px}.pagination a{font-weight:800;color:#2563eb;text-decoration:none}.maintenance-report{border-color:#b7e4c7;background:#fbfffc}.report-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.report-grid div{padding:15px;border:1px solid #d9efe1;border-radius:12px;background:#fff}.report-grid strong,.report-grid span{display:block}.report-grid strong{font-size:22px}.report-grid span{font-size:12px;color:var(--muted);margin-top:5px}@media(max-width:1000px){.metrics{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.metrics,.report-grid{grid-template-columns:1fr}.viewer-search{grid-template-columns:1fr}.pagination{justify-content:space-between}.action-row .button-link{width:100%}}
.brain-hero{display:flex;justify-content:space-between;align-items:center}.brain-hero h2{margin:8px 0}.brain-hero p{max-width:780px;color:var(--muted)}.brain-hero .status{flex-shrink:0}.brain-form .form-grid,.compact-form .form-grid,.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}.form-grid .span-2{grid-column:span 2}.compact-form{padding:16px;border:1px solid var(--border);border-radius:14px;background:#fafbfe;margin-bottom:16px}.service-list,.knowledge-list{display:grid;gap:12px}.service-item,.knowledge-list article{display:flex;justify-content:space-between;gap:18px;border:1px solid var(--border);border-radius:14px;padding:15px;background:#fff}.service-item p,.knowledge-list p{margin:6px 0;color:var(--muted);line-height:1.5}.service-item>div:last-child{min-width:190px;text-align:right}.inline-controls{display:flex;align-items:center;gap:8px;margin-top:10px}.inline-controls select{padding:9px}.inline-controls button{margin:0;padding:9px 12px}.knowledge-list article{display:block}.knowledge-head{display:flex;justify-content:space-between;gap:15px;align-items:flex-start}.knowledge-list .inline-form button{margin-top:12px}.hours-table input{min-width:115px}.hours-table input[type=checkbox]{min-width:auto;width:18px;height:18px}.brain-columns{align-items:start}@media(max-width:900px){.brain-hero{display:block}.brain-hero .status{margin-top:14px}.brain-form .form-grid,.compact-form .form-grid,.form-grid{grid-template-columns:1fr}.form-grid .span-2{grid-column:auto}.service-item{display:block}.service-item>div:last-child{text-align:left;margin-top:12px}.hours-table{min-width:980px}}
.engine-hero{display:flex;justify-content:space-between;align-items:center}.engine-hero h2{margin:8px 0}.engine-hero p{color:var(--muted);max-width:760px}.engine-grid{align-items:start}.example-questions{display:flex;flex-wrap:wrap;gap:8px;margin-top:20px}.example-questions strong{width:100%;font-size:13px}.example-questions span{background:#eef4ff;color:#1e4f91;border:1px solid #d5e3fa;padding:7px 10px;border-radius:999px;font-size:12px}.answer-box{padding:18px;border:1px solid #ccebd9;background:#f7fffa;border-radius:14px}.answer-box p{font-size:18px;line-height:1.65;margin:10px 0 0}.resolution-grid,.guard-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px}.resolution-grid div,.guard-grid div{padding:14px;border:1px solid var(--border);border-radius:12px;background:#fafbfe}.resolution-grid span,.resolution-grid strong,.guard-grid span,.guard-grid strong{display:block}.resolution-grid span,.guard-grid span{font-size:12px;color:var(--muted);margin-bottom:6px}.prompt-preview{margin-top:16px;border:1px solid var(--border);border-radius:12px;padding:13px}.prompt-preview summary{cursor:pointer;font-weight:800}.prompt-preview pre{white-space:pre-wrap;background:#111827;color:#e5e7eb;border-radius:10px;padding:14px;overflow:auto}.empty-state{padding:40px 20px;text-align:center;color:var(--muted);border:1px dashed var(--border);border-radius:14px}.empty-state strong{color:var(--text)}@media(max-width:760px){.engine-hero{display:block}.engine-hero .status{margin-top:12px}.resolution-grid,.guard-grid{grid-template-columns:1fr}}

.schedule-controls{min-width:1260px}.schedule-controls select{min-width:180px}.schedule-controls .custom-note{min-width:210px}.schedule-controls input[hidden]{display:none}.schedule-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-left:8px;background:#16a34a}.mode-paid_collection,.mode-limited,.mode-pickup_only{background:#d97706}.mode-appointment_only,.mode-phone_support,.mode-online_support{background:#2563eb}.mode-public_holiday,.mode-special{background:#7c3aed}.mode-emergency_only,.mode-closed{background:#dc2626}.schedule-help{display:flex;flex-wrap:wrap;gap:12px;margin-top:14px;color:var(--muted);font-size:12px}.schedule-help span{padding:7px 10px;border:1px solid var(--border);border-radius:999px;background:#fafbfe}.schedule-help b{color:var(--text)}
/* PACK AI-06B R2 — Users & Access Stabilization */
.compact-head{margin-bottom:10px}.users-top-grid{align-items:start}.field-help{display:block;margin-top:7px}.password-tools{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:8px}.no-margin{margin:0}.credential-panel{display:grid;grid-template-columns:minmax(0,1fr) minmax(330px,520px);gap:20px;align-items:center;border-color:#b7e4c7;background:#fbfffc}.credential-panel h2{margin:6px 0}.credential-panel p{margin:0;color:var(--muted)}.credential-copy-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.credential-copy-row input{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.protection-note{margin-top:22px;padding:14px;border:1px solid var(--border);border-radius:12px;background:#fafbfe}.protection-note p{margin:6px 0 0;color:var(--muted);line-height:1.5}.self-badge{display:inline-flex;margin-left:7px;padding:3px 7px;border-radius:999px;background:#eef4ff;color:#1e4f91;font-size:10px;font-weight:800;text-transform:uppercase}.users-table button[disabled]{opacity:.6;cursor:not-allowed}.users-table td:first-child{min-width:220px}.users-table td:last-child{white-space:nowrap}
@media(max-width:760px){.password-tools,.credential-panel,.credential-copy-row{grid-template-columns:1fr}.password-tools button,.credential-copy-row button{width:100%}.credential-panel{align-items:stretch}}

/* PACK AI-06B R3 — password management */
.user-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.button-link{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.status.warn{background:#fff4d6;color:#9a5b00}.password-change-panel{max-width:720px;margin:40px auto}.password-change-panel form{max-width:560px}.credential-panel{border-color:#a8dfba}.users-table td:last-child{min-width:250px}


/* PACK AI-07A R1 — Receptionist Conversation Engine */
.conversation-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:18px}.conversation-metrics article{background:#fff;border:1px solid var(--border);border-radius:16px;padding:18px}.conversation-metrics span,.conversation-metrics strong,.conversation-metrics small{display:block}.conversation-metrics span{font-size:12px;letter-spacing:.08em;color:var(--muted);text-transform:uppercase}.conversation-metrics strong{font-size:27px;margin:8px 0}.conversation-hero{display:flex;justify-content:space-between;align-items:center}.conversation-hero h2{margin:8px 0}.conversation-hero p{color:var(--muted);max-width:780px}.conversation-grid{align-items:start}.chat-bubble{padding:15px 17px;border-radius:16px;margin-bottom:12px}.chat-bubble span{display:block;font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;margin-bottom:7px}.chat-bubble p{margin:0;line-height:1.6}.chat-bubble.customer{background:#eef4ff;border:1px solid #d7e4fb;margin-left:42px}.chat-bubble.receptionist{background:#f3fbf6;border:1px solid #ccebd9;margin-right:42px}.trace-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px}.trace-grid div{padding:13px;border:1px solid var(--border);border-radius:12px;background:#fafbfe}.trace-grid span,.trace-grid strong{display:block}.trace-grid span{font-size:11px;color:var(--muted);margin-bottom:5px}.conversation-history{display:grid;gap:12px}.conversation-history article{border:1px solid var(--border);border-radius:13px;padding:15px;background:#fff}.conversation-history p{margin:8px 0;color:var(--muted);line-height:1.5}.history-head{display:flex;justify-content:space-between;gap:15px}.history-head time{font-size:12px;color:var(--muted);white-space:nowrap}.history-meta{display:flex;gap:8px;flex-wrap:wrap}.history-meta span{font-size:11px;padding:5px 8px;border-radius:999px;background:#eef2f8;color:#42526a}.history-meta .fallback-tag{background:#fff0ef;color:var(--bad)}
@media(max-width:1000px){.conversation-metrics{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.conversation-metrics,.trace-grid{grid-template-columns:1fr}.conversation-hero{display:block}.conversation-hero .status{margin-top:12px}.chat-bubble.customer,.chat-bubble.receptionist{margin-left:0;margin-right:0}.history-head{display:block}.history-head time{display:block;margin-top:5px}}

/* PACK AI-07B R1 — Multi-Turn Conversation Memory */
.memory-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.memory-actions form{margin:0}.memory-card{margin-top:18px;padding:16px;border:1px solid var(--border);border-radius:14px;background:#fafbfe}.memory-card>strong{display:block;margin-bottom:12px}.memory-card dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0}.memory-card dl div{padding:10px;border:1px solid var(--border);border-radius:10px;background:#fff}.memory-card dt{font-size:11px;color:var(--muted);text-transform:uppercase}.memory-card dd{margin:5px 0 0;font-weight:800;overflow-wrap:anywhere}.context-banner{padding:11px 13px;border-radius:11px;background:#fff7e8;color:#8a4b00;border:1px solid #f1d29a;margin:12px 0;line-height:1.5}.conversation-timeline{display:grid;gap:16px}.conversation-timeline article{display:grid;grid-template-columns:44px 1fr;gap:12px;align-items:start}.turn-number{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#ebe7f5;color:var(--accent);font-weight:800}.timeline-content{padding-bottom:14px;border-bottom:1px solid var(--border)}.timeline-content .chat-bubble{max-width:850px}.timeline-content .customer{margin-left:30px}.timeline-content .receptionist{margin-right:30px}.memory-tag{background:#ede9fe!important;color:#6d28d9!important}.memory-metrics strong{overflow-wrap:anywhere}.memory-grid{align-items:start}
@media(max-width:760px){.memory-card dl{grid-template-columns:1fr}.memory-actions{align-items:flex-start}.conversation-timeline article{grid-template-columns:1fr}.turn-number{margin-bottom:-4px}.timeline-content .customer,.timeline-content .receptionist{margin-left:0;margin-right:0}}